FREQUENTLY ASKED QUESTIONS
Bridge Counseling & Therapy Center
Call Us: 302-856-9190
.Q: How is my therapist chosen?
A: Based on the information you give our office staff (your insurance, your personal situation, and your schedule) we will pair you with the therapist that best fits your individual criteria. Our office staff is trained in this specialty, and we do not take the decision lightly. We want to get it right the first time in order for you to have the best experience possible.
Q: I was referred to your company for therapy, and the person who referred me gave me a specific counselor's name, but I was placed with another therapist. Why did that happen?
A: Usually recommendations are given based on your criteria. However, sometimes a therapists' specialties do not match your particular needs, they take don't take your specific insurance, or perhaps your schedule doesn't work out with theirs. Not to worry, there are no surprises . We will call you to discuss this thoroughly and get your permission . We also can refer you to another colleagues if our office cannot accommodate you.
Q: Can you bill my insurance company for therapeutic services?
A: Yes, in many cases we can bill your insurance company for mental health services. However, every plan is unique, and we donot accept all insurance plans, but if you call the office, 302 856-9190 our staff will be more than happy to verify your benefits and give you more information. We are also online. If you register as a new patient on www.therapyappointment .com ( see our contact page for the link ) and fill in the insurance information as well as give yourself a log in name and password we can check your benefit package a secure email. We verify your insurance and then send you a secure email. See the CONTACT US page for more information to register.
Q: How often will I need to come to treatment?
A: This is something that is generally discussed at your first session between you and your therapist. But, as a general rule of thumb, 1 time per week is standard when you are trying to work through issues . Every other week is needed to continue the work and 1 time per month is for maintanence. Every situation is different, and finances can be a factor. These are general guidelines. It is important that you simply talk with your therapist about your needs and arrive at a good pace and schedule for you.
Q: I have been to several therapists before, and it hasn't worked out. What will be different this time?
A: Finding a therapist that is best for you can be a bit like finding shoes. You may have to try on a few! This is why we have several therapists on staff who are as diverse as our patient population. At Bridge Counseling Center, we like to keep the lines of communication wide open, and your satisfaction and healing are our main concern. You may have tried other counselors in the past, and perhaps they were not the best fit for you. We encourage our patients to let us know their therapeutic history so that we can surmise what will work best for them.
Q: My child is 18 years old and is still in high school. Can I make him/her an appointment?
A: This is a question that we get a lot, and it is a sensitive area. Although the child is likely still on your insurance policy, living under your roof, and in school, once a child turns 18 they are a legal adult, which means that they have to consent to treatment. If your 18 year old child would like to present for treatment, that makes it very easy. If not, however, there is little we can do in this particular situation.
Q: I am paying for my adult child's copayments and they are under my insurance, doesn't that give me the right to speak with his/her therapist?
A: Unfortunately, it does not. Anyone over the age of 18 is protected by HIPPAA law, and we cannot disclose any of their information. This includes their appointment times or any other information. If your adult child is in therapy, that treatment is strictly between them and their therapist. If your adult child would like to sign a "release of information" granting you access to their therapist, that is their choice.
Q: I am worried about a friend. They told me that they are attending therapy at Bridge Counseling. Can I express my concern to your company?
A: It is not uncommon that a person who is in extreme need may confide their feelings in a friend or relative. If you feel at any time that someone you know is at risk, we are more than happy to take that information and pass it along to their therapist. However, it is a one way street. We can cannot confirm nor deny that we know a patient, nor can we disclose the name of their therapist. What we will do, though, is take all the information that you give us, and pass it along to the applicable party.